Frequently Asked Questions
Find answers to common questions about our products, orders, and services
How Do I Cancel My Order?
To cancel your order, please contact our customer support team immediately at +91 90146-90415 or email us at ihrpl@indianherbalremedies.com with your order number. Orders can be cancelled within 24 hours of placement before they are processed for shipment.
Where Can I Get My Tracking Number?
Once your order is shipped, you will receive a tracking number via email and SMS. You can also find your tracking number by logging into your account and viewing your order details in the 'My Orders' section.
How Can I Know Exactly When My Order Will Arrive?
Delivery typically takes 5-7 business days within India. You can track your order in real-time using the tracking number provided. For international orders, delivery may take 10-15 business days depending on customs clearance.
I Ordered Multiple Items, But Only One Has Arrived. Why?
Sometimes, items from the same order may ship separately from different warehouses to ensure faster delivery. Please check your email for multiple tracking numbers, or contact our support team to verify the status of your remaining items.
Do You Offer Expedited Or Express Shipping?
Yes, we offer express shipping options for faster delivery. During checkout, you can select expedited shipping for delivery within 2-3 business days at an additional cost. Express shipping is available for select locations within India.
How Do You Ensure The Quality Of Your Products?
All our products are manufactured in GMP-certified facilities and are FSSAI approved. We follow strict quality control protocols, conduct rigorous testing, and source only premium-grade herbs. Each product undergoes multiple quality checks before reaching you.
Will You Be Adding More Products In The Future?
Yes! We are continuously researching and developing new Ayurvedic formulations based on traditional wisdom and modern science. Subscribe to our newsletter or follow us on social media to stay updated on new product launches.
How Long Does Delivery Take?
Standard delivery within India takes 5-7 business days. For international shipments to Canada, USA, and European countries, delivery typically takes 10-15 business days. Express shipping options are available for faster delivery.
What Is Your Return Policy?
We offer a 30-day return policy for unopened products in their original packaging. If you're not satisfied with your purchase, please contact our customer support team. Opened products can be returned only if there's a quality issue or manufacturing defect.
In Which Currency Are Your Prices Listed?
All prices on our website are listed in Indian Rupees (INR). For international customers, your bank or payment provider will automatically convert the amount to your local currency at the current exchange rate during checkout.
What Payment Methods Do You Accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments, net banking, and digital wallets. For international orders, we accept international credit/debit cards and PayPal.
How Do I Place An Order?
Browse our products, add items to your cart, proceed to checkout, provide your shipping details, and complete payment. You'll receive an order confirmation email immediately. For assistance, our customer support team is available at +91 90146-90415.
Still Need Help?
Our customer support team is here to assist you with any questions or concerns.