Return & Exchange Policy
Your satisfaction is our priority. Easy returns and exchanges for your peace of mind
At IHR Indian Herbal Remedies Pvt. Ltd., we stand behind the quality of our Ayurvedic products. If you're not completely satisfied with your purchase, we're here to help with returns and exchanges.
✓ 15-day return window from delivery date
✓ Full refund or exchange available
✓ Simple return process
✓ Quality guaranteed
You have 15 days from the date of delivery to initiate a return or exchange request. Returns requested after this period cannot be accepted.
Important: The return period starts from the actual delivery date, not the order date. Please check your delivery confirmation for the exact date.
Returns are accepted under the following conditions:
Product received with physical damage, broken seal, or leakage
You received a different product than what you ordered
Manufacturing defects or quality issues with the product
Product not suitable for you, but must be in original, unopened condition with intact seal
The following items cannot be returned:
Opened or Used Products: Once the seal is broken and product is used, it cannot be returned for hygiene and safety reasons
Products Beyond 15 Days: Returns requested after the 15-day window cannot be processed
Damaged Packaging: Products with missing or damaged original packaging, labels, or seals
Sale/Clearance Items: Products purchased during special sales or clearance events (unless defective)
Follow these simple steps to return your product:
Step 1: Contact Customer Support
Email us at ihrpl@indianherbalremedies.com or call +91 90146-90415 with your order number and reason for return. Our team will review your request within 24 hours.
Step 2: Receive Return Authorization
Once approved, you'll receive a Return Authorization Number (RAN) and return shipping instructions via email.
Step 3: Pack the Product
Securely pack the product in its original packaging with all accessories, labels, and documentation. Include the RAN in the package.
Step 4: Ship the Return
Ship the product to the address provided. We recommend using a trackable shipping method. Keep your shipping receipt for reference.
Step 5: Refund or Exchange
Once we receive and inspect your return (2-3 business days), we'll process your refund or send your exchange product.
After we receive and inspect your returned product, refunds will be processed within 5-7 business days.
Refund Methods:
- • Online Payments: Refunded to the original payment method (credit/debit card, UPI, net banking)
- • COD Orders: Refunded via bank transfer (please provide bank details)
- • Wallet/Store Credit: Option to receive refund as store credit for future purchases
Note: Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
We offer product exchanges for:
- • Different size or variant of the same product
- • Equivalent value product from our catalog
- • Defective products with a fresh replacement
Exchanges are subject to product availability. If the requested exchange item is out of stock, you can opt for a refund or store credit.
Our customer support team is here to assist you with any return or exchange queries:
📧 Email: ihrpl@indianherbalremedies.com
📞 Phone: +91 90146-90415 | 01795-244266
🕐 Monday - Saturday: 9:00 AM - 6:00 PM IST
📍 Address: 141, DIC Industrial Area, Baddi - 173205, Distt. Solan, HP, India