Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information
Last Updated: January 2025
IHR Indian Herbal Remedies Pvt. Ltd. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our online store.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website.
We collect several types of information for various purposes:
1. Personal Information
Information you provide directly to us:
- • Full name
- • Email address
- • Phone number
- • Shipping and billing address
- • Payment information (processed securely by payment providers)
- • Order history and preferences
2. Automatically Collected Information
When you visit our website, we automatically collect:
- • IP address and browser type
- • Device information and operating system
- • Pages visited and time spent on pages
- • Referring website addresses
- • Cookies and similar tracking technologies
3. Health Information (Optional)
If you choose to provide it, we may collect information about your health conditions, allergies, or dietary preferences to better recommend suitable products. This information is entirely voluntary and handled with extra care.
We use the collected information for the following purposes:
Order Processing: To process and fulfill your orders, including shipping, delivery, and customer service
Communication: To send order confirmations, shipping updates, and respond to your inquiries
Marketing: To send promotional emails about new products, special offers, and updates (with your consent)
Personalization: To improve your shopping experience with personalized product recommendations
Analytics: To understand how visitors use our website and improve our services
Legal Compliance: To comply with applicable laws and regulations
We take the security of your personal information seriously and implement industry-standard measures to protect it:
🔒 Encryption
All sensitive data is encrypted using SSL/TLS technology during transmission
🛡️ Secure Payment Processing
We use trusted payment gateways and never store complete credit card information on our servers
🔐 Access Control
Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements
🖥️ Regular Security Audits
We conduct regular security assessments and updates to protect against vulnerabilities
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your browsing experience:
🍪 Essential Cookies
Required for basic website functionality, such as shopping cart and secure login
📊 Analytics Cookies
Help us understand how visitors interact with our website to improve user experience
🎯 Marketing Cookies
Used to display relevant advertisements and measure the effectiveness of campaigns
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: Trusted third parties who assist us with order fulfillment, payment processing, shipping, and marketing (bound by confidentiality)
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
Protection: To protect our rights, property, safety, or the safety of others
You have the following rights regarding your personal information:
Request a copy of the personal information we hold about you
Update or correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Unsubscribe from marketing communications at any time
Request a copy of your data in a structured, machine-readable format
To exercise these rights, please contact us at ihrpl@indianherbalremedies.com or call +91 90146-90415
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by:
- • Posting the updated policy on our website with a new "Last Updated" date
- • Sending an email notification to registered users
- • Displaying a prominent notice on our homepage
We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
IHR Indian Herbal Remedies Pvt. Ltd.
📧 Email: ihrpl@indianherbalremedies.com
📞 Phone: +91 90146-90415 | 01795-244266
📍 Regd. Office: 141, DIC Industrial Area, Baddi - 173205, Distt. Solan, HP, India
🕐 Monday - Saturday: 9:00 AM - 6:00 PM IST